If you’re a small business owner, then you know how important it is to have live chat software in place. It can be hard to find the right solution for your needs, but we have narrowed down some of the best options for small businesses here. These live chat systems are designed for teams of one or two people and include features like real-time messaging and voice calls. 9- Best Live Chat Software for Small Business Compared (2023)
1# Tidio Live Chat
Tidio Live Chat is an all-in-one live chat software that comes with a free plan and a paid plan. The app is responsive, so you can use it on every device without installing any additional plugins or extensions. It also has a mobile app where users can access their accounts easily.
Tidio allows businesses to offer support in real time by providing an easy way for customers to communicate with them through live chat or text messaging (SMS). This means that they don’t have to wait hours after purchasing goods just because they need help resolving an issue right away!
2# Zendesk Chat
Zendesk Chat is a live chat software that offers a self-service platform for customer service. The application is available as a cloud-based service and can be accessed from any device with an internet connection.
Zendesk Chat supports multiple languages, including English, French and Spanish; it also has the option to add more languages later on. You can easily add multiple support agents or chatbots depending on your needs at any given time; this helps you scale up your customer support team quickly without having to hire new employees every time there’s an increase in demand for help via live chat or email responses/emails sent by customers who have questions while they wait longer than usual because they don’t see anyone reply back right away after asking something straight forward like “how do I…?”
3# Pure Chat
Pure Chat is a live chat software for small businesses. It has a powerful dashboard, and it’s easy to use. The mobile app is great, too!
Pure Chat offers free trial periods so that you can try out their product before committing to buy it.
Smartsupp is a leading live chat software provider that offers a wide range of features. The company has integrated its products with over 20 web and mobile apps, making it easy for businesses to connect with customers on all platforms.
Smartsupp integrates with other services like Stripe, Shopify and Messenger in order to provide seamless integration between your e-commerce platform and live chat software. This means that if you have an online store selling products on Amazon or eBay then you can use Smartsupp’s customer service feature as well!
In addition to this extensive feature set that includes chatbot integration, email support (24/7), mobile apps for both iOS & Android devices (iOS – version 4+) & integration into Salesforce CRM systems via Zapier etc., there are also many other great things about this product:
Tawk.to is a live chat software for small business that comes with a good feature set, user interface and customer support. The best thing about this product is its free plan that allows up to 5 agents per account but it does not include any advanced features such as video calling or screen sharing. The company also offers plans starting at $12 per month which provide unlimited users and advanced features like video calling & screen sharing, real-time customer support etc., but they do not have free trials available so you need to purchase one before using their service if you’re planning on doing so in the future (which we recommend).
Drift is a great option for small to medium-sized businesses. It offers a free plan for up to 5 users, which is more than most other live chat solutions offer. Drift integrates with Salesforce, Zendesk and Hubspot as well as Google Analytics and Intercom (the latter two are essential if your business uses those services).
Drift has an A+ rating from independent research firm Forrester (as of 2019) and has been praised by industry experts for its versatility and ease-of-use.
Olark is a great option for small businesses. It’s easy to set up, it has a good user interface and reputation, it has good cost structure and customer support. One of the reasons why Olark is a good choice for your business is because it integrates with other tools such as Slack or Google Calendar. You can also create custom integrations with other web-based applications such as Zapier or IFTTT (if this then do that).
Intercom is a cloud-based customer communication software that helps you build better relationships with your customers. The company has been around since 2011, but it only started offering its own chatbot solution in 2018.
Intercom allows you to create custom bot experiences and integrate them into your website, app or other channels. It also has integrations with over 30 third-party apps and services like Slack, Facebook Messenger and Google Assistant (and more). You can create multiple integrations per channel—for example: one for internal calls and another one for external calls—so you can customize how people talk to you based on who they are talking with at that moment in time
Freshchat is a simple and easy to use live chat software that has been designed with a single purpose in mind: to help you reach your customers. The platform is available on all major operating systems, including Windows, MacOS and Linux.
It’s also free for up to 10 users (including administrators) so you can try it out before making a purchase decision. If you find that it meets all of your needs then there are no additional costs involved when using the software after this trial period ends.
These Live Chat Software Options Have Different Strong Points
When it comes to the best live chat software for small businesses, there are a number of considerations. First and foremost, you want to make sure that your company has enough room in its budget for all of these options. If you can afford them all but one or two are too expensive and won’t work out financially, then it’s time to figure out which features matter most when deciding what type of software is right for your business.
Here’s How Each Option Works
Salesforce Chatter – This platform allows users to create their own chatbot within minutes without coding knowledge (although some customization may be required). It also offers pre-built templates so that users don’t have any trouble getting started with their first conversation with customers! 9- Best Live Chat Software for Small Business Compared (2023)
Zendesk – This platform offers helpful tutorials on how best use its features as well as integrations with other applications such as Slack or Stripe payments systems; however, it does not have a built-in analytics tool so this could become an issue if needed later down the road.”
These live chat software options have different strong points. Some of them are free and others cost money, but they all do the same thing: they allow you to communicate with your customers through a web browser. 9- Best Live Chat Software for Small Business Compared (2023)